Jackson was amazing, answered all my questions and was very patient while I made my choice.

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I worked with Jackson at Van Horn of Stoughton and he was great! This was the easiest and least stressful car-buying experience I've had. Jackson's a real person, not just a salesman and he doesn't play the games that most car salesman do (which can make this process so draining). I had been to 11 other dealerships before settling on Van Horn and Jackson is a big part of why I chose them. Most salesmen only want to make a profit, but if you want a stress-free, genuine conversation about the right vehicle for you, go see Jackson. ... Read More

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DealerRater - Jun 26, 2025

I worked with Jackson at Van Horn of Stoughton and he was great! This was the easiest and least stressful car-buying experience I've had. Jackson's a real person, not just a salesman and he doesn't play the games that most car salesman do (which can make this process so draining). I had been to 11 other dealerships before settling on Van Horn and Jackson is a big part of why I chose them. Most salesmen only want to make a profit, but if you want a stress-free, genuine conversation about the right vehicle for you, go see Jackson. I've only had my vehicle for a couple days, but I love it and the oil for life deal that Van Horn offers is an awesome perk! They were very transparent and addressed all of my concerns throughout the whole process. 10/10 recommend.

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Brian was great to work with and super friendly. We never felt any pressure and would highly recommend him if you are looking to buy a car.

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I was looking for a very specific car and landed on Van Horn's website. I am a few states away and one of their internet salespeople, followed by salesman Chris Craemer, helped me through the whole process pretty easily. It was so great to be able to text and email between interactions and work around my schedule. Van Horn had really great reviews compared to most dealerships I had dealt with so that made me feel even better about dealing with them virtually. Great service!

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My experience here has always been great. This is my second car in a row purchased here.

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Chris Craemer was easy to work with and made delivery an enjoyable experience. He truly enjoys vehicles and knows how stuff when it comes to cars. I would definitely purchase from him again, and very well may! Thanks again!

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Jackson Salzwedel's professional and positive attitude, made a very smooth and solid "10" experience of trade-in and purchasing of a new "Ride", as was with Brianna, Spencer, and the rest of the Van Horn staff. Thank you!

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If I could leave a -⭐️, I would. I left my vehicle at Van Horn on 4/23/24 for a week to investigate suspension instability and begin an oil consumption test. Despite my CarMax warranty, Van Horn made me pay over $120 for an oil change to start the test, which was supposed to include fluid top-offs and filter replacements. When I picked up my car, they claimed the only issue was the four struts and said they had reprogrammed my drivetrain. Despite concerns, Lucas assured me everything was fine. While I noticed some improvement, stability issues returned. At my 1,000-mile oil check, ... Read More

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DealerRater - Mar 30, 2025

If I could leave a -⭐️, I would. I left my vehicle at Van Horn on 4/23/24 for a week to investigate suspension instability and begin an oil consumption test. Despite my CarMax warranty, Van Horn made me pay over $120 for an oil change to start the test, which was supposed to include fluid top-offs and filter replacements. When I picked up my car, they claimed the only issue was the four struts and said they had reprogrammed my drivetrain. Despite concerns, Lucas assured me everything was fine. While I noticed some improvement, stability issues returned. At my 1,000-mile oil check, a technician found my oil a quart low but dismissed it as “within Jeep’s range.” Meanwhile, the new struts started making noise. Fred, a mechanic, replaced a rear strut but skipped the necessary alignment. Soon after, the other rear strut failed. Employees admitted Van Horn often received or mishandled defective struts. After several frustrating visits—met with delays, dismissive service, and conflicting opinions—Chris G confirmed at my 1,500-mile oil check that my oil was over two quarts low but failed to add any. When I returned on 11/06/24, Paul F confirmed the same and finally topped it off. On 12/02/24, Fred suddenly blamed the control arms and sway bar links instead of the struts. Bob then admitted my oil test had to restart because he forgot to document my oil level. I filed complaints with Van Horn corporate, BBB, and Mopar FCA, but nothing changed. Later, I discovered Fred had intentionally left my oil cap off, forcing another test restart. By 3/4/25, my oil was again over two quarts low. Despite my request not to take my car to the back, they did. Adam, the service manager, falsely claimed my vehicle had a “massive oil leak” that needed fixing before another restart. An independent shop confirmed there was no leak. They had already replaced both rear struts—one three times and the other twice—leading me to suspect Van Horn either installed faulty parts or never replaced them but still charged my warranty. They also found oil deliberately poured over my engine, which they had to clean twice. Van Horn’s dishonesty and incompetence have caused me stress and financial burden. I expect immediate resolution.

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Jackson tried to answer all our question and worked hard to obtain our vehicle from another Van Horn location. All told a good buying experience. We would do this again. Only negative was the distance the dealership was from Lake Mills. We didn't finance through Van Horn because we used our personal bank.

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Every on was so friendly from the moment we walked through the door. We were greeted almost immediately. I do have to admit the processing of the papers for us to sign took longer that I thought it would.

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