I was looking for a very specific car and landed on Van Horn's website. I am a few states away and one of their internet salespeople, followed by salesman Chris Craemer, helped me through the whole process pretty easily. It was so great to be able to text and email between interactions and work around my schedule. Van Horn had really great reviews compared to most dealerships I had dealt with so that made me feel even better about dealing with them virtually. Great service!

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My experience here has always been great. This is my second car in a row purchased here.

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Chris Craemer was easy to work with and made delivery an enjoyable experience. He truly enjoys vehicles and knows how stuff when it comes to cars. I would definitely purchase from him again, and very well may! Thanks again!

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Jackson Salzwedel's professional and positive attitude, made a very smooth and solid "10" experience of trade-in and purchasing of a new "Ride", as was with Brianna, Spencer, and the rest of the Van Horn staff. Thank you!

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If I could leave a -⭐️, I would. I left my vehicle at Van Horn on 4/23/24 for a week to investigate suspension instability and begin an oil consumption test. Despite my CarMax warranty, Van Horn made me pay over $120 for an oil change to start the test, which was supposed to include fluid top-offs and filter replacements. When I picked up my car, they claimed the only issue was the four struts and said they had reprogrammed my drivetrain. Despite concerns, Lucas assured me everything was fine. While I noticed some improvement, stability issues returned. At my 1,000-mile oil check, ... Read More

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DealerRater - Mar 30, 2025

If I could leave a -⭐️, I would. I left my vehicle at Van Horn on 4/23/24 for a week to investigate suspension instability and begin an oil consumption test. Despite my CarMax warranty, Van Horn made me pay over $120 for an oil change to start the test, which was supposed to include fluid top-offs and filter replacements. When I picked up my car, they claimed the only issue was the four struts and said they had reprogrammed my drivetrain. Despite concerns, Lucas assured me everything was fine. While I noticed some improvement, stability issues returned. At my 1,000-mile oil check, a technician found my oil a quart low but dismissed it as “within Jeep’s range.” Meanwhile, the new struts started making noise. Fred, a mechanic, replaced a rear strut but skipped the necessary alignment. Soon after, the other rear strut failed. Employees admitted Van Horn often received or mishandled defective struts. After several frustrating visits—met with delays, dismissive service, and conflicting opinions—Chris G confirmed at my 1,500-mile oil check that my oil was over two quarts low but failed to add any. When I returned on 11/06/24, Paul F confirmed the same and finally topped it off. On 12/02/24, Fred suddenly blamed the control arms and sway bar links instead of the struts. Bob then admitted my oil test had to restart because he forgot to document my oil level. I filed complaints with Van Horn corporate, BBB, and Mopar FCA, but nothing changed. Later, I discovered Fred had intentionally left my oil cap off, forcing another test restart. By 3/4/25, my oil was again over two quarts low. Despite my request not to take my car to the back, they did. Adam, the service manager, falsely claimed my vehicle had a “massive oil leak” that needed fixing before another restart. An independent shop confirmed there was no leak. They had already replaced both rear struts—one three times and the other twice—leading me to suspect Van Horn either installed faulty parts or never replaced them but still charged my warranty. They also found oil deliberately poured over my engine, which they had to clean twice. Van Horn’s dishonesty and incompetence have caused me stress and financial burden. I expect immediate resolution.

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Jackson tried to answer all our question and worked hard to obtain our vehicle from another Van Horn location. All told a good buying experience. We would do this again. Only negative was the distance the dealership was from Lake Mills. We didn't finance through Van Horn because we used our personal bank.

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Every on was so friendly from the moment we walked through the door. We were greeted almost immediately. I do have to admit the processing of the papers for us to sign took longer that I thought it would.

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Completely satisfied with the service, guidance, and expertise provided by Jackson Salzwedel at Van Horn.

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Very welcoming, friendly, helpful and got back to me at a timely manner. Ensured I had no further questions. All the staff I encountered were friendly.

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Was told when I bought my car I could bring it to any van horn throughout the state. I called the stoughton location to get service done as my car is having some transmission issues and they are telling me I have to go out of my way 2 hours to a separate dealer to get it fixed. It’s frustrating to be promised one thing and then when time comes to get it done I’m told another. No one would give me time to explain what is going on and they would just transfer me around to other managers ... Read More

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DealerRater - Nov 1, 2024

Was told when I bought my car I could bring it to any van horn throughout the state. I called the stoughton location to get service done as my car is having some transmission issues and they are telling me I have to go out of my way 2 hours to a separate dealer to get it fixed. It’s frustrating to be promised one thing and then when time comes to get it done I’m told another. No one would give me time to explain what is going on and they would just transfer me around to other managers because no one had an answer for me. I wouldn’t take my car hear as they all sounded like they have no clue what is going on or how to run a dealership. I work in the industry as a sales technician and this is a terrible way to communicate with a customer. I will never be going back to this location and will be making a call to corporate tomorrow about my situation.

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